• Your pet will undergo a comprehensive diagnostic evaluation by a team of veterinary specialists supervised by a faculty veterinarian and consisting of a team of residents, interns, veterinary students and veterinary technicians/nurses.
• We are a teaching hospital; thus, a number of people will evaluate your pet. Although this requires time, it ensures thorough and comprehensive evaluation and care of your pet. We appreciate your patience during this process as this will enable you to make informed decisions regarding you pet’s health care.
Arrival, Parking and Departure
• Upon arrival during normal business hours (8am – 5pm, M-F), Small Animal Clinic clients should park in the parking lot adjacent to the clinic; Large Animal Clinic clients should drive through the automatic gate and park in one of the marked spaces. Proceed to the Small or Large Animal Clinic Office and check in with the front office admission personnel. Large Animal Clinic clients should check in first, and then one of our staff will meet you to help unload and move your animal into a stall. Small Animal Clinic clients may bring their pet with them when they check in at the reception desk. Cat owners, please have your cat in a pet carrier; dog owners, please have your dog on a leash or in a carrier.
• Please return to the admissions office before you leave to ensure your paperwork is complete.
• Please be prepared for the process to take substantial time, depending on the nature of your pet’s problem. We have a cafeteria and a waiting area for your convenience. If you leave the reception area, please let one of the receptionists know so that we can contact you if we have questions related to your pet's visit.
Cost Estimates and Payment Protocols
• Your doctor will provide you with an estimated range of the cost anticipated for the diagnostic and treatment services necessary for your pet. Please be aware that you will be required to pay a deposit at the time your pet is treated. The deposit is determined as 100% of the low end of your estimate, or 50% of the high end of the estimate range (whichever is greater). Please do not hesitate to ask questions to make sure you understand the financial aspects of your pet’s care. Payment in full is expected at the time your pet leaves the hospital. Payment can be made with cash, check or credit cards. Application for credit through Smart Care provided by Campus Federal Credit Union may also be made. For more information about Smart Care, please go to https://www.campusfederal.org/personal/smart-care.aspx.
• Your doctor will discuss the diagnostic findings and treatment of your pet with you before your horse leaves the hospital. A typed summary of our findings along with clear instructions for further treatment and follow-up will be provided to you. If you will not be with your pet at the time of discharge and would like for us to email or fax these to you, please ask. Do not hesitate to ask questions; we want to make sure everything is clear in order for you to make decisions regarding your pet’s health.
• We invite you to complete the LSU Veterinary Teaching Hospital survey regarding your experiences with our facilities, services and personnel, and provide constructive comments to assist us in improving our customer and patient care.
• If your pet requires hospitalization and you would like to visit, please schedule a day and time with your doctor. Check in with the receiving office upon arrival so we can facilitate a timely and effective visit. Normal visitation hours are between 8:00 and 5:00 weekdays. Visitation outside these days/times requires special arrangements with your doctor.
• We have a comprehensive biosecurity protocol that restricts movement in certain areas of the hospital and in the barn. This requires stringent cleaning and disinfection of stalls between horses, necessitates the use of disinfectant footbaths and hand disinfectant on each stall. This is designed to minimize the risk of transmission of disease among horses. If you are visiting a horse in our barn, please be aware that you will either need to wear the plastic boots that we provide or bring your own rubber footwear.
Communication and Patient Update
• All doctors and students meet each morning from 8:00 - 10:00 to discuss patient status and care. If you call to check on your pet during this time, the receptionist will take a message and the doctor will return your call. It is best to discuss with your doctor the preferred method and time for communication.
• If you have any questions about the care of your pet or the process, please do not hesitate to ask our doctors, staff and students. We are here to serve you and the health care needs of your pet.